Higher degree in business administration;
Strong leadership, people management experience (min 4-5 direct reports);
Strong communication, negotiation and presentation skills;
Business planning and analysis;
“Customer First” mindset, empathy to customers’ needs and problems, customer advocacy;
Proactiveness;
Problem solving skills;
Emotional intelligence;
Stress tolerance;
Multitasking and ability to keep focus on priorities;
Business acumen;
Legal competency to work with contracts, laws and regulations;
Collaboration and teamwork;
Fluency in Kazakh and Russian;
Spoken and written English, upper intermediate/fluent.

Обязаности:

Manage Contact Center operations;
Secure Lead managements targets are met;
Customer recommendation survey (NPS);
Mystery Shopping research;
Customers’ complaints handling;
Secure customer relations standards are followed by Dealers;
Continuous Customer Journey improvement using Voice of Customer;
In collaboration with Technical department lead serious cases (including product liability);
Prepare and manage budgets;
Motivate and develop department staff.

Дополнительная информация:

Предполагаемая ежемесячная зарплата: 700 000 гросс;
Официальное оформление на работу посредством заключения Трудового договора по ТК РК.
Пятидневный рабочий день.

Уважаемый кандидат! Если Вас заинтересовала данная вакансия, пожалуйста вышлите свое резюме (на английском или русском языке) на эл.адрес office@fmi.kz или свяжитесь с нами по телефону + 7 (727) 277 70 70

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